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On Feb. 21, 2024, Change Healthcare experienced a cyber security incident. Any individuals impacted by this incident will receive a letter in the mail. Learn more about this from Change Healthcare, or reach out to the contact center at 1-866-262-5342.

Support Resources

The Krames Health Library provides access to articles and fact sheets on health topics. Search health topics such as cold or flu symptoms, dementia, and diabetes.

Talk to a nurse 24 hours a day, 7 days a week through Superior’s 24-hour nurse advice line.

You can get answers to health questions, ask about referrals or seek specialty consultations. Our staff speaks English and Spanish. If you speak another language or need an interpreter, call Member Services for help. TTY users should call 1-800-735-2989.

For more information on these and other benefits and services, check the information in the Member Handbook. 

You can access no-cost caregiver trainings from our website.

National Suicide Prevention Hotline and Crisis Lifeline

You can call, text, or chat 988 and be connected with a counselor who will listen, try to understand your problem, and provide support and other resources if needed. The old phone number 1-800-273-8255 is also still available to anyone in crisis.

Crisis Call Center

Compassionate assistance to people in any type of crisis.call 1-775-784-8090 or text BRAVE to 741741.

Texas Youth Helpline

Offering free services to youth and parents/guardians in crisis. Call or text 1-800-989-6884.

Friendship Line

A crisis hotline and a warm line for non-urgent calls. 1-800-971-0016.

This line provides support services such as:

  • Suicide prevention
  • Emotional support
  • Elder abuse prevention and therapy
  • Well-being checks
  • Grief support
  • Information and referrals for older adults or adults with disabilities

211 Program

2-1-1 Get Connected. Get Answers.

The 2-1-1 program is a free, private service to help find local resources, including:

  • Food and nutrition programs
  • Shelter and housing resources
  • Utilities support
  • Disaster relief
  • Employment
  • Addiction prevention and rehabilitation programs
  • Reentry support for ex-offenders
  • Support groups
  • Safe help out of an abusive situation

Call 2-1-1 to speak with a service expert in your area.

Caring for someone is rarely easy and can take much of your time. To help care for others, caregivers need to make time to care for themselves.

Keep in mind the tips below to help you take care of yourself:

  • No one is perfect. You will make mistakes.
  • Many emotions surface when you are caring for another.
  • Depression is a common experience while caregiving.
  • Think you may be affected by caregiver depression?
  • Give yourself and your loved one honest expectations.
  • Use the info and resources available to you.
  • Know the skills needed to care for your loved one. Be honest about what you can and cannot do.
  • Learn to say No.
  • Take help from others.
  • Be resilient.
  • Know your own stress triggers.
  • For successful coping:
    • Eat right
    • Exercise
    • Sleep

The Road to Good Self-Care
Nutrition Resources

Other Resources: