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On June 20, 2024, UnitedHealth Group issued a press release offering an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. While the investigation to determine whose data is impacted is not yet complete, UnitedHealth Group has started the process to notify impacted customers and shared a website that provides additional information. UnitedHealth Group continues to offer credit monitoring and identity protection services, as well as a dedicated contact center to address questions. You can learn more about the support resources by visiting Change Healthcare Cyberattack Support and/or by reaching out to the contact center at 1-866-262-5342 with any questions.

IMPORTANT INFORMATION: For Providers in the Bexar SDA

Date: 08/20/24

Superior HealthPlan would like to remind providers that no changes are being made to STAR, STAR Health, STAR Kids, and Children’s Health Insurance Plan (CHIP) in the Bexar SDA. Superior continues to serve members in these Medicaid plans.

This reminder is due to the STAR+PLUS contract changes, effective September 1, 2024. Superior will no longer provide STAR+PLUS coverage to members in the Bexar SDA, which includes the following counties: Atascosa, Bandera, Bexar, Comal, Guadalupe, Kendall, Medina, and Wilson. For more information, please review Superior’s STAR+PLUS: Contract Award Updates notice.

Superior would like to emphasize that the STAR+PLUS change will not impact the following Medicaid plans: STAR, STAR Health, STAR Kids, and CHIP.

Important things to note:

  • Providers may not influence Medicaid clients based on reimbursement rates or methodology used by a particular plan. Superior highly encourages providers to review section 2.2.6: Educating Clients about Managed Care of the Texas Medicaid Provider Procedure Manual (PDF).
  • Providers must comply with their applicable licensing agency’s laws and regulations, including any related to marketing and advertising, and any applicable state and federal laws and regulations, contractual requirements, and other guidance documents. For more information, providers are encouraged to review the Texas Provider Marketing Guidelines (PDF).