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On June 20, 2024, UnitedHealth Group issued a press release offering an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. While the investigation to determine whose data is impacted is not yet complete, UnitedHealth Group has started the process to notify impacted customers and shared a website that provides additional information. UnitedHealth Group continues to offer credit monitoring and identity protection services, as well as a dedicated contact center to address questions. You can learn more about the support resources by visiting Change Healthcare Cyberattack Support and/or by reaching out to the contact center at 1-866-262-5342 with any questions.

EVV Compliance Grace Period Extended

Date: 05/21/24

The Texas Health and Human Services Commission (HHSC) has extended the compliance reviews grace period for personal care services required to use Electronic Visit Verification (EVV) from May 31, 2024, to December 31, 2024, for all program providers, Financial Management Services Agencies (FMSAs) and Consumer Directed Services (CDS) employers. For more information, please review the Personal Care Services Required to Use EVV (PDF).

During the grace period, HHSC and Managed Care Organizations (MCOs) will not take enforcement action against program providers, FMSAs, and CDS employers who do not meet EVV compliance requirements for EVV Usage and home phone landline reviews.

Payers will continue to conduct EVV compliance reviews and send compliance notifications.

All program providers, FMSAs and CDS employers should:

  • Monitor compliance reports monthly, at a minimum.
  • Use the EVV system as required.
  • Provide system training to attendants/employees as needed.
  • Complete all required visit maintenance.
  • Train or re-train service providers or CDS employees on clock-in and clock-out methods.
  • Establish a process to monitor compliance reports with their CDS employer or FMSA unless they have read-only access in the EVV system (Option 3 on Form 1722).
  • Ask questions.

For questions, please email Superior HealthPlan’s EVV Department at SHP_.EVV@SuperiorHealthPlan.com.