EVV Visit Transaction Rejection Codes to Begin April 1, 2024

Date: 03/25/24

Superior HealthPlan would like to share an important Electronic Visit Verification (EVV) update. Beginning April 1, 2024, EVV visit transactions with dates of service on or after April 1, 2024, will receive new visit transaction rejection codes, if the EVV aggregator receives incomplete or incorrect data.

Program providers and Financial Management Services Agencies (FMSAs) will see these new rejection codes in the EVV portal through the EVV Visit History search tab. To fix any errors, program providers and FMSAs must perform visit maintenance in the EVV system.

• To review a list of new EVV visit transaction rejection codes and their description, please reference Texas Medicaid & Healthcare Partnership’s article: New EVV Visit Transaction Rejection Codes Effective April 1, 2024.
• To review a list of all EVV visit transaction rejection codes and their description, please reference the HHSC EVV Business Rules Appendix M – EVV Visit Data Layout Edits Crosswalk.

If you have any questions, please email Superior’s EVV Department at: SHP_EVV@SuperiorHealthPlan.com.