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Member Services Frequently Asked Questions (FAQ)

I am a Superior Member- My Account

You should receive your Superior HealthPlan ID card in the mail once you are enrolled with Superior.

If you did not get this card, or you need a replacement:

  • Call Member Services using Superior's Phone Directory for assistance.
  • Register and access our secure member portal. From there you can request, print a temporary ID, or download a digital version of your ID card on your smart phone.

You can locate your member ID number on your member ID card. If you misplaced your ID card, please call Member Services using Superior's Phone Directory for your Member ID number and new ID card.

Superior HealthPlan cannot make changes to your name, phone number, address, date of birth, Medicaid plan or gender.

All updates must be made through the Texas Health and Human Services Commission (HHSC), which maintains your official Medicaid records.

To update your personal information:

Note: Updates to your Medicaid case may take 15–45 days to process.

You can check the status of your Medicaid coverage through the Texas Health and Human Services Commission (HHSC[MW1] ), which manages Medicaid eligibility and enrollment. You can contact them in two ways:

If you are enrolled with Superior HealthPlan, you may also contact Member Services using Superior’s Phone Directory.

Learn more about eligibility requirements, qualifications and benefits by visiting Superior’s How to Apply webpage.

To apply for initial benefits or to renew your coverage, please visit YourTexasBenefits.com or call 2-1-1.

I am a Superior Member- My Benefits

You can use Superior’s Find a Provider tool to search through our directory of PCPs, specialists, hospitals, pharmacies, and other health-care providers.

Due to the specific information required to make this change, you will need to:

  • Call Member Services using Superior’s Phone Directory to assist you with this request.
  • Register and access your account through our secure member portal to change your PCP.

We want to ensure you get the services you need when you need them. You can call Member Services using Superior’s Phone Directory to help you make an appointment.

Superior HealthPlan offers telehealth services to all our members. Telehealth is a virtual health-care visit with a provider through a mobile app, online video or telephone. This service provides 24-hour access to in-network health-care providers for non-emergency medical issues.

For more information, visit Superior’s Telehealth webpage.

Before you use telehealth, you must register for an account. If you need assistance with your registration, please contact Member Services using Superior’s Phone Directory.

Depending on your coverage, you may be eligible for non-emergency transportation to health-care appointments, follow-up appointments, dentist appointments, hospital, pharmacy, and other places you may get services.

To find out more information about this benefit, please visit Superior’s Medical Ride Program webpage.

If you already know you qualify for transportation assistance, and you would like to schedule an appointment, please call 1-855-932-2318 or visit the SafeRide member Portal.

Congratulations! To submit your notification of pregnancy you can:

  • Call Member Services using Superior’s Phone Directory to help you with this request.
  • Register and access your account through our secure member portal to submit your notification.
  • Mail in the printed form to:

   Superior HealthPlan 
   ATTN: SSFB Case Management 
   5900 E. Ben White Blvd.
   Austin, TX 78741

To access additional benefit information under our Start Smart for Your Baby® Program, please visit Superior’s Start Smart for Your Baby® Program webpage.

Congratulations on your new addition! To submit notification of your newborn baby, contact the Texas Health and Human Services Commission (HHSC). You have two options to contact HHSC:

Once you have notified HHSC, you call Member Services using Superior’s Phone Directory and they will add a note to your file and answer any additional questions you may have.

Your coverage may offer dental benefits. If you selected a dental provider during enrollment, please contact them for detailed dental benefits information:

DENTAQUEST
MCNA Dental
UNITED DENTAL

If you are not sure who your dental provider is, you can call 1-800-964-2777 or contact Member Service using Superior’s Phone Directory.

If you need help getting these extra services or would like more information about covered vision benefits, please call Member Service using Superior’s Phone Directory or Centene Vision Services at:

Contact Member Service using Superior’s Phone Directory to assist you with any pharmacy benefit questions.

Contact Member Services for questions about billing. 

To get specific information about a member or benefit, please contact Member Service using Superior’s Phone Directory.

Please have the following information ready when you call us:

  • Medicaid ID number
  • Member name
  • Date of birth
  • Social Security Number
  • Address and phone number

To find out if a benefit is covered by your plan, please contact Member Service using Superior’s Phone Directory.

Member Secure Portal

To register your portal account, you will need your date of birth or your member ID number (found on your Superior member ID card). For more information, please visit Superior’s Member Portal Login webpage.

If you need further assistance with your portal registration, please contact Member Services using Superior’s Phone Directory.

If you are trying to create a new member portal account or accessing an old account, and the information you are entering is not recognized, please contact Member Services using Superior’s Phone Directory to help. You can also submit a Tech Support inquiry.

In order to reset your member portal password, please click the “Forgot password” option on the Member Portal Login webpage.

Please note: Your Username to log in is your email address.

I am a not a Member

You can get detailed plan information by contacting your local HHSC office at 2-1-1. Or by visiting the Get Insured through Superior HealthPlan webpage.

After you’re approved for Medicaid, you’ll get an enrollment packet in the mail. You need to choose a health plan or the enrollment broker will choose one for you. Call 1-800-964-2777 (TTY: 711) to join Superior.