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On June 20, 2024, UnitedHealth Group issued a press release offering an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. While the investigation to determine whose data is impacted is not yet complete, UnitedHealth Group has started the process to notify impacted customers and shared a website that provides additional information. UnitedHealth Group continues to offer credit monitoring and identity protection services, as well as a dedicated contact center to address questions. You can learn more about the support resources by visiting Change Healthcare Cyberattack Support and/or by reaching out to the contact center at 1-866-262-5342 with any questions.

ACTION REQUIRED: Rate Enhancement Affidavit

Date: 08/20/24

Providers who are currently participating, or would like to participate, in the Superior HealthPlan Rate Enhancement program for STAR+PLUS, STAR+PLUS Medicare-Medicaid Plan (MMP) and STAR Kids (Day Activity and Health Services [DAHS] only) are required to complete and submit an affidavit annually to enroll and/or continue their participation. This affidavit affirms that any amount paid through the Rate Enhancement program has been applied to the compensation for direct-care staff.

To enroll or continue participation in the program, the affidavit must be signed and returned by October 31, 2024. Please note:

  • If the affidavit is returned by October 31, 2024, claims from September 1, 2024 will be reprocessed to reflect levels awarded.
  • If a provider fails to submit their affidavit timely, they will be removed from participation in Superior’s Rate Enhancement program effective January 1, 2025.

Providers can submit their Rate Enhancement affidavit through Superior’s Rate Enhancement Affidavit online form.

Please note: The following programs are eligible for Rate Enhancement: Primary Home Care (PHC), Day Activity and Health Services (DAHS) and Assisted Living. 

If you have any questions, or would like to expedite this request, please contact your local Account Manager, or Provider Services at 1-877-391-5921.