Skip to Main Content

On Feb. 21, 2024, Change Healthcare experienced a cyber security incident. Any individuals impacted by this incident will receive a letter in the mail. Learn more about this from Change Healthcare, or reach out to the contact center at 1-866-262-5342.

EVV Visit Maintenance Processes on Hold for Dates of Service Prior to Go-Live Date with Current EVV

Date: 02/13/24

Superior HealthPlan would like to share an important Electronic Visit Verification (EVV) update from Texas Health and Human Services Commission (HHSC). Program providers, Financial Management Services Agencies (FMSAs) and Consumer Direct Services (CDS) employers should not submit Visit Maintenance Unlock Requests (VMURs) for dates of service prior to going live with HHAeXchange or their EVV proprietary system. Please hold on this process.

HHSC is actively working with Texas Medicaid & Healthcare Partnership (TMHP) to develop a solution to allow visit maintenance for program providers, FMSAs, and CDS employers. Once this hold has lifted, HHSC and TMHP will notify users of HHAeXchange and EVV Proprietary System Operators, that they may resume visit maintenance, including submitting VMURs, for dates of service prior to their go-live date with their current EVV system.

Please note:

  • All required visit maintenance, for dates of service on or after the go-live date with HHAeXchange or an EVV proprietary system, can be performed in your current EVV system.
  • VMURs for dates of service on or after the go-live date can be sent to your payer
    • .The go-live date is the System Start Date for your current EVV system.
  • Program providers and FMSAs can determine their go-live date by reviewing the EVV Provider Report in the TMHP EVV Portal.

If you have any questions, please email Superior’s EVV Department at: SHP_EVV@SuperiorHealthPlan.com.