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On Feb. 21, 2024, Change Healthcare experienced a cyber security incident. Any individuals impacted by this incident will receive a letter in the mail. Learn more about this from Change Healthcare, or reach out to the contact center at 1-866-262-5342.

Behavioral Health

Behavioral health refers to mental health and substance abuse (alcohol and drug) treatment. If you need help with a behavioral health problem, you should call your doctor or Superior HealthPlan. We have a group of mental health and substance abuse specialists to help you. Contact Member Services by visiting Superior’s Phone Directory webpage to get help right away, 24 hours a day, 7 days a week.

Help might be needed if you:

  • Can’t cope with daily life.
  • Feel very sad, stressed or worried.
  • Are not sleeping or eating well.
  • Want to hurt yourself or others or have thoughts about hurting yourself.
  • Are troubled by strange thoughts (such as hearing voices).
  • Drink or use other substances more than usual.
  • Have problems at work or at home.
  • Seem to be having problems at school.

Some of the most common disorders include:

  • Anxiety
  • Attention Deficit/Hyperactivity Disorder (ADHD)
  • Eating Disorders
  • Depression

Depression Signs & Symptoms

Depression is the most common mental disorder in the United States. Watch Superior's Depression Signs & Symptoms (YouTube) video to learn more about the signs of depression and how to better manage it.

Services

The following services are available through Superior and Superior’s behavioral health or providers:

  • Education, planning and coordination of behavioral health services.
  • Outpatient mental health and substance abuse services. This may include individual, family or group therapy.
  • Non-hospital and inpatient residential detoxification, rehabilitation and half-way house crisis services 24 hours a day, 7 days a week.
  • Medications for mental health and substance abuse care.
  • Lab services.
  • Referrals to other community resources.
  • Transitional health care services.
  • Psychiatric partial and inpatient hospital services are available on a case-by-case basis. Learn more about specialized treatment by reviewing Superior's Partial Hospitalization Programs (PDF), those who may benefit from planned programming, but do not need 24-hour supervision or medical assistance.*
  • Residential care.*

Online Resources

  • Superior offers telehealth at no cost to you. We partner with vendors like Teladoc and Grow Therapy to provide you with access to behavioral health providers who can give medical advice, diagnosis and prescriptions all without leaving your home. Visit our Telehealth webpage to learn more.

Mental Health Targeted Case Management (MH-TCM)

  • Superior can also help members get better access to care and community support services through Mental Health Targeted Case Management (MH-TCM). These services help members with severe mental illness, behavioral or emotional problems. To get these services, call Member Services using Superior's phone directory. 

For more information about any of these services, review your member handbook or call Member Services by visiting Superior’s Phone Directory webpage.

*Services available to members 21 years old and younger only.

Accessing Services

You do not have to get a referral from your doctor for these services. When you have a mental health or substance abuse problem, it is important to work with someone who knows you. We can help you find a provider who will be a good match for you. The most important thing is for you to have someone to talk to who can help you work on solving any behavioral health issues.

If you are already getting care, ask your provider if they are in the Superior network. If the answer is yes, you do not need to do anything. If the answer is no, call Member Services by visiting Superior’s Phone Directory webpage. We will ask your provider to join our network. We want you to keep getting the care you need. If the provider does not want to join the Superior network, we will work with the provider to keep caring for you until medical records can be transferred to a new Superior doctor.

You can also visit Superior's Find a Provider webpage to find an in-network behavioral health provider near you.

Resources

If you or a loved one is experiencing a life-threatening emergency or mental health crisis, call 911 or utilize any of the resources below.

  • National Suicide Prevention Hotline
    • Call, text, or chat 988 and be connected with a counselor who will listen, try to understand your problem, and provide support and other resources if needed. 
  • Crisis Call Center
    • Compassionate assistance to people in any type of crisis. Call 1-775-784-8090 or text BRAVE to 741741.

You can also go to a crisis center or the nearest emergency room.