Skip to Main Content

On Feb. 21, 2024, Change Healthcare experienced a cyber security incident. Any individuals impacted by this incident will receive a letter in the mail. Learn more about this from Change Healthcare, or reach out to the contact center at 1-866-262-5342.

NEW 1/1/23: Order Over-The-Counter Items through CVS

Date: 12/20/22

On January 1, 2023, Superior members will get over-the-counter (OTC) items through CVS and OTC Health Solutions® (OTCHS).

The OTC Value-added Service* offers you three new easy ways to get generic over-the-counter health and wellness items. No prescription is needed, and items are mailed to your home. As a reminder:   

  • STAR and CHIP members can order up to $25 per quarter, per member in OTC items.
  • STAR+PLUS, STAR Kids and STAR Health members can order up to $30 per quarter, per member in OTC items.

There are three easy ways to get your OTC items:

1.     Online:

a.     The fastest and easiest way to order 24/7 is to visit: www.cvs.com/otchs/SuperiorHealthPlan.
b.     Orders must be placed by 11:59 PM ET of the last day of the month.

2.     By Phone:

a.     Orders can be placed by calling 1-888-628-2770 (TTY: 711).
b.     You can talk to an agent Monday to Friday, from 9 AM to 8 PM local time, or use the Interactive Voice Response (IVR) system 24/7.

3.     In Store:

a.     You can pick up your OTC items at any OTCHS-enabled CVS store. To find the closest location, go to www.cvs.com/otchs/SuperiorHealthPlan.
b.     IMPORTANT: Not all CVS stores participate in this benefit. To find the closest location, go to www.cvs.com/otchs/SuperiorHealthPlan or call OTCHS at 1-888-628-2770 (TTY: 711).

Please note: If you previously ordered OTC items through the Envolve OTC mobile app, you will need to create a new account with CVS by visiting www.cvs.com/otchs/SuperiorHealthPlan.

For more information and a full listing of OTC items available to order, please visit SuperiorHealthPlan.com/OTC.

For any questions, call Superior Member Services:
STAR or CHIP:   1-800-783-5386
STAR Kids:         1-844-590-4883
STAR Health:      1-866-912-6283
STAR+PLUS:      1-877-277-9772

*Restrictions and limitations may apply. Contact Members Services for more information.