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EVV: HHAeXchange Provider Onboarding Details

Date: 08/16/23

Background:

As a reminder, the Texas Health and Human Services Commission (HHSC) has selected HHAeXchange as the state Electronic Visit Verification (EVV) vendor. This notice is for program providers and Financial Management Services Agencies (FMSAs) who are onboarding with HHAeXchange.

Onboarding with HHAeXchange:

Personal care services program providers and FMSAs who currently use EVV vendor systems (DataLogic/Vesta or First Data/AuthentiCare) or have recently enrolled to provide personal care services and are not in the proprietary system onboarding process must onboard with HHAeXchange by Oct. 1, 2023.

Home health care services program providers and FMSAs who are new to EVV must onboard with HHAeXchange no later than Dec. 31, 2023. However, it’s recommended to onboard as soon as possible to begin practicing using EVV before the home health care services EVV implementation.

Providers can submit the HHAeXchange Provider Onboarding Form located on the HHAeXchange Texas EVV Vendor Information Center webpage as the first step of the onboarding process.

  • The form is used to create and configure the HHAeXchange Portal.
  • The person who submits the form will be the provider’s point of contact and will receive all communication from HHAeXchange.

HHAeXchange Information Sessions:

The HHAeXchange Information Sessions are available as webinars. These sessions provide an overview of the transition, review expectations and provide a demonstration of the HHAeXchange Portal. To view and register for upcoming HHAeXchange Information Sessions, please visit the HHAeXchange Texas EVV Vendor Information Center webpage.

Program providers, FMSAs and Consumer Directed Services (CDS) employers who have successfully completed HHAeXchange Portal EVV system training will receive credentials to log into the HHAeXchange Portal starting in September 2023.

EVV Compliance Grace Period:

To help provider’s transition efforts to HHAeXchange, HHSC has implemented a temporary EVV compliance grace period for EVV Usage and home phone landline reviews. For more information, please review the EVV Compliance Grace Period for EVV Usage and Home Phone Landline HHSC notice.

Contact Information:

For questions on the onboarding form or for more information about the new EVV vendor system, email HHAeXchange at TXsupport@hhaexchange.com.

For general EVV questions or information, please email Superior’s EVV team at SHP_.EVV@SuperiorHealthPlan.com.