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Emergency Broadband Benefits

Date: 09/24/21

COVID-19 has made having the internet more important than ever for everything from virtual schooling to telehealth visits. The Emergency Broadband Benefit was created to help everyone get internet access and may help you or your family pay for internet services.

What is the Emergency Broadband Benefit?

The Emergency Broadband Benefit gives a discount on broadband internet services for eligible households. Households can receive discounts up to $50 per month for broadband services. Households on tribal land can receive discounts up to $75 per month.* Plus, each household can receive a one-time discount of up to $100 for a laptop, desktop computer, or tablet.

The program does not have a set end date. It will keep going until all funds are used or six months after the Department of Health and Human Services declares the pandemic over.

Are you eligible for Emergency Broadband Benefits?

Households need to meet one of the following to qualify:

  • Qualify for SNAP, Medicaid, or the Lifeline program;
  • Receive benefits under the free and reduced-price school lunch program or the school breakfast program (or have received during the previous school year);
  • Received a Federal Pell Grant this year;
  • Experienced a substantial loss of income since Feb. 29, 2020 and the household had a total income below $99,000 for single filers or $198,000 for joint filers in 2020; or
  • Qualify for a participating providers' existing low-income or COVID-19 program.

How do you apply?

Eligible households can apply a few different ways:

  • Call your local broadband provider of choice to see if they are participating in the Emergency Broadband Benefit and if you might be eligible;
  • Go to GetEmergencyBroadband.org to apply online directly and to find participating providers near you; or
  • Call 833-511-0311 for a mail-in application, and return it along with copies of documents showing proof of eligibility to:

Emergency Broadband Support Center
P.O. Box 7081
London, KY 40742

Even if you already receive a discount through another program, you can combine these discounts with the Emergency Broadband Benefit. Contact your local broadband provider to understand all benefits that might be available to you.

Which broadband providers have the Emergency Broadband Benefit?

Participation varies by state. Start by calling your local internet provider of choice. If you’re having trouble finding a participating provider, you can call Superior HealthPlan for assistance by calling the Member Services phone number on the back of your Superior Member ID card.

Additional benefits and support

Beyond the Emergency Broadband Benefit, more support may be available to help with phone or internet access.

  • LIFELINE: Get a discount of up to $9.25 on telephone service, internet service, or voice-broadband packages. Visit www.lifelinesupport.org or call your phone or internet provider to see if you qualify.
  • SAFELINK: Provides a phone, free minutes, texts, and data every month for Medicaid or SNAP participants. Benefits vary by state. To learn more, visit https://www.safelinkwireless.com/Enrollment/.
  • ACCESS FROM AT&T: Provides low-cost internet service for $10/month or less in some areas. It is available in 21 states. To learn more, visit https://www.att.com/internet/access/.

Telehealth acces

We want to help members get the best care possible. Below is a resource to help you access healthcare services.

  • TELADOC®: Connects you with doctors by phone or video. To learn more, visit https://www.teladoc.com/how-it-works/ or contact Superior HealthPlan by calling the number on the back of your Superior Member ID card.

*The benefit is limited to one monthly service discount and one device discount per household.