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Know Your Care Options

Date: 02/13/25

Need care? Who do you call? Let’s say you have a terrible earache or a bad cold. Who should you call? Your primary care provider (PCP) is a great choice. This doctor will help you if you have cold symptoms, a rash, or injuries like a sprain, minor cut or burn. Your PCP is also a good choice if you have stress or anxiety.

But what if you have quick questions about medicines or your health? Many of us might not think of our local pharmacist. We should. Your pharmacist is there to provide good advice at no cost to you, helping you manage your prescriptions and health. Please note, a pharmacist is unable to prescribe any medications that require a prescription.

Ask your local pharmacist about:

  • Your prescriptions or over-the-counter medicines.
  • Side effects from medicines and how to handle them.
  • Medication refills.
  • How your medicine works.
  • Which medicines are safe to use with each other.
  • How to stay on track using your medicines.
  • Changes made to your prescriptions, such as dosages or substitute medications.
  • Over-the-counter medicines when you have a cold or the flu, a headache or a sore throat.
  • Questions about vaccinations.
  • How to use blood pressure monitors, inhalers or glucose monitors.

Care Resources

  • Find a Provider - Use our Find a Provider tool to find PCPs, physicians, hospitals, drug stores and other health-care providers near you.
  • Over-the Counter - Superior members can get an allowance for common over-the-counter items every quarter. Find out more about the OTC benefit.
  • 24/7 Nurse Advice Line - If you’re not sure where to go for the care you need, call our 24/7 nurse advice line. Call Member Services at the number on the back of your member ID card to get answers to health questions, ask about referrals or seek specialty consultations.
  • Where to Go for Care - Learn more about all of your options when choosing where to go for medical care on our Where to Go for Care webpage.
  • Behavioral Health Resources – Learn more about common mental health and substance abuse conditions and tips to help you talk with your friends and family about mental illness. Find out more about behavioral health resources.
  • Online Resources - Superior offers telehealth at no cost to you. This is your easy, 24-hour access to in-network providers for non-emergency health issues. Learn more about telehealth services.