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Updates to the EVV Visit Maintenance Processes Hold for Dates of Service Prior to Go-Live Date

Date: 04/26/24

As a reminder, effective April 22, 2024, program providers, Financial Management Services Agencies (FMSAs),and Consumer Directed Services (CDS) employers who use HHAeXchange as their Electronic Visit Verification (EVV) system may now perform visit maintenance processes for dates of service prior to their go-live date with HHAeXchange.

For Proprietary System Operators (PSOs), the visit maintenance hold remains in place for dates of service prior to go-live with their EVV proprietary system. Further details will be provided soon.

Please note the following:

  • At this time, only those who use HHAeXchange as their EVV system may perform visit maintenance for dates of service prior to their go-live date with HHAeXchange.
  • HHAeXchange users may now send Visit Maintenance Unlock Requests (VMURs) to their payer (Texas Health and Human Services Commission or Managed Care Organization) for dates of service prior to their go-live date.
  • All EVV users may perform visit maintenance processes for dates of service after their go-live date with their EVV system or EVV proprietary system.

For questions on EVV please email Superior HealthPlan’s EVV Department at SHP_.EVV@SuperiorHealthPlan.com.