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On June 20, 2024, UnitedHealth Group issued a press release offering an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. While the investigation to determine whose data is impacted is not yet complete, UnitedHealth Group has started the process to notify impacted customers and shared a website that provides additional information. UnitedHealth Group continues to offer credit monitoring and identity protection services, as well as a dedicated contact center to address questions. You can learn more about the support resources by visiting Change Healthcare Cyberattack Support and/or by reaching out to the contact center at 1-866-262-5342 with any questions.

HHAeXchange EVV Training Resources Available

Date: 11/20/23

Texas Health and Human Services Commission (HHSC) has created additional EVV training resources for HHAeXchange. Superior HealthPlan providers, financial management services agencies (FMSAs), Consumer Directed Services (CDS) employers, and CDS employees can attend HHAeXchange open-hours webinar sessions to ask questions, see methods demonstrated, or schedule a one-on-one session for additional help and training.

Open-Hours Webinar Sessions

The webinar sessions will be available Monday through Friday until December 1, 2023 and do not require registration. Attendees can drop in and out between the selected hours.

Program providers and FMSAs can join using this HHAeXchange Zoom link.

The webinar sessions will cover the following topics:

  • Monday, Wednesday, Friday: 9 a.m. – 11 a.m:
    • Administrative
    • Service Provider Management
    • Member Management
    • Scheduling
    • EVV Clock In and Clock Out/EVV Visit Management
    • Manual Visit Management
    • Call Dashboard
  • Tuesdays/Thursdays: 9 a.m. - 11 a.m.:
    • Billing

FMSAs, CDS employers, and CDS employees can join using this HHAeXchange Zoom link.

The webinars will cover the following topics:

  • Fridays: 2 p.m. – 3 p.m.
    • Services Portal
    • EVV Clock In and Clock Out/EVV Visit Management

One-On-One Sessions

EVV users may schedule a one-on-one session with an HHAeXchange expert for additional help and training. To book a one-on-one session, visit the HHAeXchange provider training scheduler.

Additional Information